General terms of sale

Version as of 26/02/2025

THE CUSTOMER expressly acknowledges having previously read these General Terms of Sale and having ACCEPTED THEM WITHOUT RESERVATION BEFORE ANY PURCHASE.

Any PURCHASE made IN STORE OR on the website WWW.GOUTALPARIS.COM necessarily implies the Customer’s unconditional acceptance of these General Terms of Sale as well as the General Terms of Use.

 

ARTICLE 1. DEFINITIONS

For the purposes of these General Terms of Sale, the following terms have the meanings defined below; other terms may also be defined in these General Terms of Sale.

“Purchase”: means the transfer of ownership of one or more Products from the Company to the Customer, following the Order validated by the Company on the Website, or following an in-store sale, and in accordance with the provisions of these GTS.

“Store”: means the physical stores of the Company existing at the time of the Purchase.

“Customer”: means any End User consumer, whether a natural person or a non-professional legal entity, excluding all resellers or intermediaries acting on behalf of resellers, who makes a Purchase.

“Order”: means any request to purchase one or more Products on the Website by a Customer through his/her User Account and subject to the Company’s validation.

“User Account”: means a reserved area for the registered User, accessible after signing up on the Website via a Login Identification or by retrieving an account created with a partner or service provider, allowing access to certain contents on the Website.

“Guest Account”: means the temporary account reserved for a User who does not wish to create a User Account and is created solely for the purpose of placing a single Order.

“General Terms of Use” or “GTU”: means all the provisions set out in the Website’s general terms of use, accessible on the Website and accepted without reservation by any User.

“General Terms of Sale” or “GTS”: means all the provisions set out herein that detail the rights and obligations of the Company and the Customer in the context of the Purchase of the Products.

“Contract”: means the entire agreement constituted by: (i) the Order summary sent by the Company to the Customer after the validation of his/her Order, whose details are also available on the User Account, or the receipt issued or sent by the Company to the Customer at the time of the in-store Purchase; and (ii) these GTS.

“Login Identification”: means a confidential username and password that allow access to the User Account and to certain contents on the Website.

“Products”: means all the products offered for purchase by the Company on the Website and/or in Store.

“Website”: means the website www.goutalparis.com from which the Company offers its Products for sale.

“Company”: means AmorePacific Europe, a simplified joint-stock company with a share capital of €63,050.00, whose registered office is located at 49, Avenue des Champs Élysées, 75008 Paris, France, registered with the Paris Trade and Companies Register under the unique identification number 379 384 225.

“User”: means any user of the Website.

ARTICLE 2. PURPOSE – SCOPE OF APPLICATION

The GTS apply to any Purchase of Products from the Company on the Website and/or in Store, except for express stipulations provided herein.

The GTS are drafted in French in their original version, which shall prevail over any other version in case of any discrepancy.

The GTS prevail over any contrary clause appearing on the Customer’s documents or correspondence, including his/her own purchase terms and the details on his/her own order forms, if applicable.

These GTS cancel and replace any other agreement or convention, previous or concurrent, between the Company and the Customer regarding the Purchase of the Products.

The Company may update the GTS at any time. The GTS in force at the time the Contract is concluded are those binding on the Customer.

ARTICLE 3. PRODUCT CHARACTERISTICS

The Products sold by the Company on the Website and/or in Store are perfumes, candles, bath and beauty products, and other home accessories, the characteristics of which are described on the Website and/or by the Store sales staff upon the Customer’s request, subject to stock availability.

While every effort is made to ensure that the color and pattern of the Products displayed on the Website accurately represent the original Products, variations may occur, notably due to the technical limitations of color rendering on the Customer’s devices. Consequently, the Company cannot be held responsible for any non-substantial errors or inaccuracies in the photographs or graphic representations of the Products shown on the Website.

ARTICLE 4. ONLINE ORDERING

The provisions below apply only to Orders placed on the Website.

4.1 Online Ordering Process

Any Order placed on the Website is made through the use of a User Account or a Guest Account.

The Customer has the option to purchase one or more Products.

The ordering process is as follows:

1. Acceptance of the Website’s GTU: The GTU are deemed accepted by any User who wishes to browse the Website and who declares having read and taken note of them. The GTU must be accepted at each new connection to the Website (especially via a new device or a new browser) before being able to navigate the Website, view the Products, and place an Order.

2. Selection of the Product: The Customer must select the Product(s) he/she wishes to order.

3. Adding the Product(s) to the User’s cart.

4. Verification of the Customer’s selection: The Customer reviews the contents of his/her cart while retaining the possibility to remove any selected Product(s) or to add more Products.

5. Logging in to the User Account or creating a Guest Account: The Customer who wishes to proceed without creating or logging into a User Account then fills in the identification form provided and indicates the required information (mandatory: name, first name or company name, address, email, password, phone number for delivery) in order to place an Order via a Guest Account.

6. Verification of the Customer’s Order: The Customer verifies the summary of his/her Order, which includes the description of the Product(s), the unit price excluding/including tax and the total price excluding/including tax, as well as the Customer’s details and the delivery method. The Customer must ensure that all these elements are in line with his/her request. The Customer retains the possibility to modify his/her Order or personal information.

7. Choice of payment method: The Customer selects the payment method for his/her Order in accordance with Article 4.4 of the GTS.

8. Acceptance of the Website’s GTS: by checking the corresponding box. The GTS must be accepted with each Order. Once this step is completed, the Customer can no longer modify and/or cancel his/her Order, notwithstanding the right of withdrawal provided in Article 7 below.

9. Order Confirmation: the Customer receives an acknowledgement email summarizing his/her Order details, namely: the delivery and billing addresses; the Order number; the Order date; the list of ordered Products and their amounts; the delivery method, the total Order price, and the payment method.

10. Processing of the Order by the Company and verification of the availability of the ordered Products.

11. Order Confirmation Email: the Customer receives an email confirming the Order. The Contract is deemed concluded on the date this email is sent.

12. Order Tracking: the Customer receives email updates regarding the various stages of processing and preparation of his/her Order until its dispatch. A carrier tracking number is provided to the Customer once the Order is validated. If the Customer wishes to obtain information regarding the tracking of his/her Order, he/she can log in to the carrier’s website chosen by the Company and follow the progress of his/her shipment in real time.

4.2 Product Availability

The Products visible on the Website are available until stocks last. Consequently, unless an Order is definitively validated by the Company, it does not guarantee the continued availability of the Products for sale during a given period, nor their price.

Errors or modifications may exceptionally occur, notably in the case of simultaneous Orders of the same Product by several Customers.

In the event of a Product being unavailable after the Order has been placed, the Company will (i) inform the Customer by email or phone as soon as possible and (ii) refund the unavailable Product using the payment method chosen by the Customer.

The Company reserves the right to change the Products offered on the Website at any time without prior notice.

To ensure better service quality and availability of its Products to all Website Customers, the Company reserves the right to limit the quantity of Products that can be purchased by a Customer, in accordance with applicable provisions, notably those of Article L.121-11 of the French Consumer Code.

The Company reserves the right not to accept an Order from a Customer with whom it is in dispute over a previous Order, or if the Company reasonably believes that this Customer has violated the GTS or engaged in fraudulent activity, or for any other legitimate reason.

The Customer has the option to join a waiting list to be notified when a Product is back in stock. To do so, the Customer provides his/her details (title, last name, first name, email) and agrees to receive an automatic email confirming the receipt of the restocked Product.

The Customer may then, if he/she wishes, proceed to place the Order for the Product under the conditions set out in Article 4.1 above.

4.3 Prices

The prices of the Products are indicated in Euros, all taxes included, and excluding any customs fees for Orders outside the EU, which remain the responsibility of the Customer.

The Company reserves the right to modify the prices of the Products offered on the Website at any time without prior notice.

The Products are invoiced based on the prices displayed on the Website at the time of placing the Order, subject to the availability of the ordered Products at that moment.

Any claim by the Customer concerning an unsuccessful Order for an unavailable Product or a price change during the Order process or between two Orders will be considered unfounded.

All Orders must be paid immediately at the time of placing the Order.

In the event of the unavailability of certain Products ordered under the conditions outlined in Article 4.2 of the GTS, only the price and shipping costs related to the available Products will be charged.

4.4 Payment Methods

The Customer may pay for his/her Order as follows:

4.4.1 Payment by Credit Card

Payment may be made by Visa, CB, Mastercard, American Express, or Scalapay. The payment is processed on the secure website of the Company’s banking partner. The Customer’s banking details are not transmitted in plain text over the Internet and cannot be intercepted. They are not communicated to the Company.

4.4.2 Payment by Payment Application

Payment may be made via PayPal, PayPal Express, Apple Pay (mobile and desktop) in accordance with the terms and conditions of these applications. The Customer is deemed to have accepted the terms and conditions of sale and the privacy policy of the chosen payment application.

ARTICLE 5. DELIVERY TERMS OF THE PRODUCTS

The provisions below apply only to Orders placed on the Website.

5.1 Delivery Address

The Company delivers the Products in mainland France and abroad in the countries designated on the Website in the “Delivery and Returns” section, at the current logistics rates.

Delivery will be made to the delivery address validated by the Customer at the time of the Order as being “the delivery address”, which may differ from “the billing address”. The cost of handling and shipping depends on the country and the total amount of the Order. These will be detailed on the invoice.

The Company cannot be held responsible for any actions and/or charges and/or taxes (which are the Customer’s responsibility) and/or delays due to customs services over which it has no control.

5.2 Delivery Methods and Timeframes

The available delivery methods depend on the quantity and size of the ordered Products and the delivery country.

If the Order reaches a certain volume of Products, the Company reserves the right to ship them to the Customer in several deliveries and/or multiple packages without additional cost to the Customer.

The Company reserves the right to choose the carrier.

The delivery date depends on stock availability, the Order’s dispatch date, and the delivery timeframe associated with the chosen delivery method.

For all Products, the estimated average delivery time is two (2) to four (4) business days (excluding Saturdays, Sundays, and public holidays) from the email confirmation of the Order’s shipment.

The dates and timeframes provided by the Company are for indicative purposes only. The Company reserves the right to delay the previously announced dates for reasons beyond its control and subject to prior notification to the Customer.

After a period of seven (7) days, if no delivery notice has been left and no package received, the Customer may check the status of his/her shipment on the carrier’s website and/or contact customer service via the contact form available at:
https://www.goutalparis.com/pages/nous-contacter.

However, in accordance with Article L.216-1 of the Consumer Code, the Product will be delivered no later than thirty (30) days after the Order is validated.

5.4 Receipt of Delivery

Upon receiving his/her Order, it is the responsibility of the Customer, or the recipient of the Order, to verify the conformity of the delivered Product(s) with the Order before signing the delivery note attached to the package.

In case of any issues, the Customer must write down his/her reservations on the delivery note, accompanied by his/her signature (e.g., damaged product, missing product, etc.) and notify the carrier within three (3) business days following receipt of the Product(s) by registered mail with acknowledgment of receipt. The Customer must copy the Company:

By email: customerservice@goutalparis.com; or

By mail to:
AmorePacific Europe, Customer Service – 49, Avenue des Champs Élysées, 75008 Paris, France.

No claim regarding the condition of the delivered Products will be accepted if the delivery note has been signed without any reservations.

Subject to the carrier’s general delivery conditions, if the carrier did not allow the Customer the opportunity to inspect the package, the Customer has a period of ten (10) days to notify them of any defects, by registered mail with acknowledgment of receipt while copying the Company under the conditions described above.

In the event of an incomplete or incorrect address, a wrong address, refusal of the package by the recipient, or insufficient information preventing delivery of the Product to the recipient on time, the Company cannot be held responsible for the final delivery quality. If such lack of information results in a second delivery attempt, the Company will be entitled to request from the Customer the corresponding fees for this second delivery. The Customer is subject to the carrier’s delivery terms which, in some cases, if not complied with, may affect the delivery quality.

Thus, in the event of the recipient’s absence, according to the carrier’s delivery terms, the package may be re-presented and/or dropped off at a designated pickup point and/or left at the Customer’s residence and/or at a carrier’s “sorting – holding” center and/or returned to the Company, which cannot be held responsible for any theft, loss, or damage to the Products related to their delivery and, in general, for the final quality of the delivery.

In the event of an inability to deliver and if the package is then returned to the Company by the carrier, the Company will not make a new delivery.

ARTICLE 6. RETENTION OF TITLE

The Products ordered remain the property of the Company until full payment of the Price is received. However, the Customer assumes the risks (notably loss, theft, or damage) regarding the Products from the moment they are delivered to the address indicated at the time of the Order.

ARTICLE 7. RIGHT OF WITHDRAWAL

The provisions below apply only to Orders placed on the Website.

In accordance with Article L.221-18 of the Consumer Code, the Customer has a period of fourteen (14) days from the receipt of the Products purchased on the Website to notify the Company’s customer service of his/her intention to exercise the right of withdrawal to return one or more Products.

To exercise his/her right of withdrawal within the aforementioned fourteen (14) day period, the Customer must follow the return procedures for the Products described below:

– Contact the Company’s customer service by email via the contact form available at www.goutalparis.com/pages/nous-contacter to request a return label to print and affix to the package, indicating the reason for the return and the choice between a refund or an exchange; and

– Return the Product(s) in their original packaging under the conditions described below.

In order for the Products to be eligible for return, they must not have been altered in any way. In addition, Products returned without their original packaging or that are incomplete, damaged, or soiled by the Customer will not be accepted.

No exchange or refund can be made on a product that has been engraved and/or unsealed.

In the event of regular exercise of this right by the Customer under the conditions set out above, the Company will refund the Customer the price of the returned Products as well as the initial shipping costs (the return shipping costs remain the responsibility of the Customer), including VAT and any other taxes (excluding any customs fees), within fourteen (14) days following the receipt of the returned Products. This refund will be made by crediting the bank account used for the payment or according to the payment method used at the time of the Order.

The Customer may also choose to exchange the returned Product(s). In such cases, the new Order will be dispatched upon receipt of the returned Products.

ARTICLE 8. LEGAL WARRANTIES

8.1 Common Provisions

The Products sold by the Company are subject to the legal warranty conditions provided by Articles L.217-4 to L.217-14 of the Consumer Code as well as by Articles 1641 to 1648 of the Civil Code, to the exclusion of all other warranties, except for mandatory, non-derogable, and more favorable provisions that may apply under local law.

The Company will refuse any claim regarding Products that have been used inappropriately.

These warranties will only apply if the Customer makes the claim within twenty-four (24) months from the delivery of the Product (for the legal warranty of conformity) or from the discovery of the defect (for the legal warranty against hidden defects) and in the prescribed manner.

It is the Customer’s responsibility to prove that he/she meets the warranty conditions.

In the event of non-conformity and/or hidden defects recognized by the Company, the Customer is invited to contact the Company’s customer service via the contact form available at www.goutalparis.com/pages/nous-contacter to learn the return conditions and obtain a return label.

In the context of the legal warranty of conformity, the Customer: (i) benefits from a period of two (2) years from the delivery of the goods to take action; (ii) may choose between repairing or replacing the product, subject to the cost conditions provided in Article L.217-9 of the Consumer Code; and (iii) is exempt from having to prove the existence of the defect during the two-year period.

The legal warranty of conformity applies independently of any commercial warranty that may have been granted.

The Customer may decide to invoke the warranty against hidden defects in the product sold within the meaning of Article 1641 of the Civil Code. In this case, he/she may choose between rescinding the sale or a reduction in the sale price in accordance with Article 1644 of the Civil Code.

8.2 Legal Warranty of Conformity

The Company will deliver to the Customer a Product that conforms to the Purchase and is free from defects of conformity at the time of delivery, meaning that the Product is suitable for the use normally expected of a similar good and that it presents the characteristics presented at the time of sale.

The Company is also responsible for any defects of conformity resulting from the packaging, assembly instructions, or installation when such installation has been charged to the Purchase or has been carried out under its responsibility.

Defects of conformity that appear within twenty-four (24) months from delivery are presumed to have existed at the time of delivery, unless proven otherwise.

In the event of non-conformity recognized for a Product sold by the Company, the Customer may choose between repairing or replacing the Product, except if either option would result in a manifestly disproportionate cost for the Company.

If repair or replacement of the Product is impossible, the Customer may have the paid price refunded and return the Product, or keep the Product and receive a partial refund, unless the defect is minor.

8.3 Legal Warranty Against Hidden Defects

The Company will deliver to the Customer a Product free from hidden defects that would render it unsuitable for its intended use, or that would diminish its use to such an extent that the Customer would not have purchased it, or would have paid a lower price, if he/she had known of them.

In the event of a hidden defect recognized for a Product sold by the Company, the Customer will have the option to return the Product and receive a full refund including any costs incurred by the sale, or to keep the Product and receive a partial refund.

The refund, replacement, or reimbursement of the Product will be carried out at no cost to the Customer and does not preclude the possibility of awarding damages if applicable.

8.4 Reminder of the Provisions of the Consumer Code and the Civil Code

The applicable provisions of the Consumer Code are as follows:

Article L.217-4 of the Consumer Code: “The seller is obliged to deliver a product that conforms to the contract and is liable for any defects of conformity existing at the time of delivery. He is also responsible for defects of conformity resulting from the packaging, assembly instructions or installation when such has been charged to the contract or carried out under his responsibility.”

Article L.217-5 of the Consumer Code: “To be in conformity with the contract, the product must: 1) Be suitable for the use normally expected of a similar product and, where applicable: - correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model; - display the qualities that a buyer can legitimately expect in view of the public statements made by the seller, the producer, or his representative, in particular in advertising or on the label; 2) Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, communicated to the seller and accepted by him/her.”

Article L.217-12 of the Consumer Code: “The action resulting from the defect of conformity is prescribed by two years from the delivery of the product.”

Article L.217-16 of the Consumer Code: “When the buyer asks the seller, during the period of the commercial warranty granted at the time of the acquisition or repair of a movable good, for a repair covered by the warranty, any period of downtime of at least seven days is added to the remaining warranty period. This period starts from the buyer’s intervention request or from the date the good is made available for repair, if this availability is later than the intervention request.”

The applicable provisions of the Civil Code are as follows:

Article 1641 of the Civil Code: “The seller is responsible for hidden defects of the sold item that render it unsuitable for the use intended, or that diminish its use to such an extent that the buyer would not have purchased it, or would have paid a lower price, if he/she had known of them.”

Article 1648, first paragraph, of the Civil Code: “The action resulting from the hidden defects must be brought by the buyer within two years from the discovery of the defect.”

ARTICLE 9. INTELLECTUAL PROPERTY

All documents, information, texts, graphics, images, photographs, or any other content displayed on the Website are the exclusive property of the Company or are used with the permission of their owners.

They are protected by copyright, trademark, design, and/or any other intellectual property rights and related rights.

Consequently, they may not be reproduced, exploited, or used in any manner whatsoever without the express authorization of the publication director.

The Company holds all intellectual property rights (with the exception of the moral rights of the authors) related to the Products and their packaging, as well as to the trademarks and distinctive signs under which the Products are marketed.

No license or any other right than that of acquiring the Products, the physical media, and the containers is granted to anyone with regard to intellectual property rights, including for labels, packaging, leaflets, and other elements created by the Company at the specific request of the Customer.

Any reproduction, representation, use, adaptation, modification, incorporation, translation, or partial or complete commercialization by any means and on any medium (paper, digital, etc.) is prohibited without the prior written permission of the Company’s publication director, under penalty of constituting copyright infringement and/or infringement of designs and models and/or trademark infringement, or unfair competition.

Accordingly, the Customer agrees not to infringe in any way. Specifically, the Customer expressly agrees not to manufacture, sell, license, or market in any manner whatsoever, directly or through a third party, for his/her own profit or for the profit of a third party, the Products, imitations or reproductions of the Products, or the intellectual property rights related to the Products and the trademarks belonging to the Company.

ARTICLE 10. LIMITATION OF LIABILITY

The Company disclaims any liability for any indirect, special, or incidental losses or damages that may result.

The Company’s liability may only be engaged in the event of proven gross negligence or willful misconduct and, in such cases, will be limited to direct and personal damages, excluding any indirect damage of any kind.

ARTICLE 11. PERSONAL DATA

The provisions regarding personal data transmitted between the Company and the Customer, as part of the execution of the GTS, are set out in the personal data processing policy, which is accessible here: [link to the privacy policy].

ARTICLE 12. FORCE MAJEURE

For the purposes of Article 1148 of the Civil Code, “Force Majeure” means all external, irresistible, and unforeseeable circumstances beyond the reasonable control of the party experiencing the force majeure event.

In the event that the Company is prevented or delayed by a force majeure event in the performance of its obligations, the Company undertakes to inform the Customer within ninety-six (96) hours, specifying the precise elements constituting the force majeure, and the reasonably foreseeable duration of the delay or impediment.

The Company will then be released from any liability for the non-performance or delay in the performance of its obligations, but undertakes to use its best efforts to resume full performance without delay.

In such a force majeure event, the Company may, at its discretion, cancel the Order or any part thereof without liability, provided that it reimburses the Customer for any sums already paid. Under no circumstances may the Customer invoke a force majeure event to be temporarily released from the obligation to pay any amount of money.

ARTICLE 13. DURATION

The GTS shall remain in force until replaced by new versions under the conditions of Article 14.

ARTICLE 14. MODIFICATIONS

The Company may amend the GTS at any time at its sole discretion.

The new GTS will come into force from the earlier of the following two dates: (i) the date of their publication on the Website, provided that the Customer has been informed of their online posting; or (ii) their communication by any written means and the Customer’s acceptance thereof.

The Customer’s continued engagement with the Company after being thus informed shall be deemed as acceptance of the new version of the GTS.

ARTICLE 15. GOVERNING LAW AND JURISDICTION

These GTS are governed by and interpreted in accordance with French law. The language of this contract is French.

In the event of any dispute, the French courts shall have exclusive jurisdiction. However, in accordance with Regulation (EC) No 593/2008 of 17 June 2008, the GTS do not preclude the application of a provision more favorable to the Customer, which cannot be waived by agreement, pursuant to the law of the country where the Customer has his/her habitual residence.

In accordance with the provisions of the Consumer Code, in case of any dispute regarding the application and/or interpretation of the GTS, the Customer has the option to resort to a conventional mediation procedure or any other alternative dispute resolution procedure.

Pursuant to Ordinance No. 2015-1033 of 20 August 2015 and the implementing decree No. 2015-1382 of 30 October 2015, any consumer dispute, subject to Article L.612-2 of the Consumer Code, may be amicably settled through mediation by the CMAP – Centre de Médiation et d’Arbitrage de Paris.

To submit a dispute to the mediator, the Customer may: (i) fill in the form on the CMAP website: www.cmap.fr under the “you are: a consumer” tab; (ii) send his/her request by regular or registered mail to CMAP Médiation Consommation, 39, Avenue Franklin D. Roosevelt, 75008 Paris; or (iii) send an email to consommation@cmap.fr.

Regardless of the method used to contact the CMAP, the Customer’s request must contain the following details for prompt processing: his/her postal address, email, and telephone number as well as the full name and address of the Company, a brief summary of the facts, and proof of prior attempts to contact the Company.

Notwithstanding the foregoing, in case of a dispute, and in accordance with Regulation (EC) No. 1215/2012 of 12 December 2012:

– The Customer may bring the claim either in the court of his/her domicile or in the courts of the jurisdiction of the Paris Court of Appeal;

– The Company may bring the claim in the court of the Customer’s domicile.

ARTICLE 16. SPECIAL CONDITIONS APPLICABLE TO THE PURCHASE OF PRODUCTS IN STORE

The following articles are the special conditions intended solely to govern the Purchase of Products by a Customer in Store.

The fact that the Customer makes a purchase in a Store implies his/her unconditional acceptance of the GTS, which are also available: (i) at the Store’s checkout; or (ii) upon the Customer’s request from the Store’s sales staff. In doing so, the Customer declares having read and accepted the GTS prior to his/her in-store Purchase.

16.1 Prices and Payment Methods

The price of the Products displayed in the store is indicated in the official currency of the Store, all taxes included, unless otherwise provided herein.

The Company reserves the right to modify the prices of the Products offered in Store at any time without prior notice. The Products are sold to the Customer at the rate in force on the day the Customer makes the in-store Purchase.

The price of the Products is payable in the official currency of the relevant Store.

The price of the Products is payable in full on the day of the in-store Purchase according to the following methods:

– In cash, within the limits provided by current regulations;

– By credit card (Visa, CB, MasterCard, American Express);

– By Apple Pay.

Each payment method is subject to the terms and conditions of those payment solutions. The Customer is deemed to have accepted the terms and conditions of sale and the privacy policy of the chosen payment application.

The Customer guarantees to the Company that he/she has sufficient funds to pay the Price.

The Customer also guarantees to the Company that he/she is fully authorized to use the chosen payment method, including having obtained the necessary authorization for the Purchase.

16.2 Return Procedures for Products

Products purchased in Stores are non-refundable.

With the exception of clearance products, which are non-exchangeable, the Customer may exchange a Product within thirty (30) calendar days, upon presentation of the receipt and provided that the returned Product(s) is/are in its/their original condition (packaging, accessories, etc.) in one of the Stores of the country where the Purchase was made.

Notwithstanding the foregoing, returns are not accepted for purchases made with tax exemption.

If an exchange is not possible, a credit note may be issued by the Company. The credit note is valid for a period of one (1) year from the date of issue and can be used exclusively in one of the Stores of the country in which the credit note was issued.